The old adage, “The more things change, the more they remain the same,” seems paradoxical, but examples are all around us. Each day is different, but the sun still rises just the same. Old songs, movies, and TV shows are remade, but each new audience sees them as new. No two PEOs are the same, but they all face the same challenges.
Speaking of PEOs, one might reverse the old adage to read, “The more things remain the same, the more they change.” PEOs live in a paradox: Their success depends on them performing exacting tasks consistently and correctly as everything changes around them. PEOs have adapted to constant change since the beginning.
PEO Insider got together with four PEO executives in September during NAPEO’s 2017 Annual Conference & Marketplace, and their discussion shows this clearly. Three of the participants have been in the industry for decades, and one for only a few years. Today’s start-up PEO’s challenges are not that different from those experienced in the early days: setting up infrastructure, getting benefits programs in place, and hiring qualified staff. However, technology is vastly different, rules governing benefits plans are certainly different, and lessons have been learned about finding and developing PEO talent.
To read the transcript of their discussion presented in this feature is to observe the similarities and differences in each person’s story, to note the ways the industry has evolved with the changing climate in order to succeed in its mission, and to admire the people who live and work in this paradoxical business.